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DISPUTE RESOLUTION & TRUST POLICY (SOP)
1. Purpose
This policy outlines how disputes between users are handled to maintain fairness and trust.
2. Types of Disputes
- Item condition disputes
- Delivery issues
- Rental damage or late returns
- Refund disagreements
3. Dispute Process
- User submits dispute via Platform
- Evidence requested (photos, messages, delivery proof)
- Platform reviews information
- Resolution issued
4. Possible Outcomes
- Refund to buyer
- Partial payout to seller
- Penalties for misuse
- Account warnings or suspension
5. Platform Authority
The Platform reserves the right to:
- Make final decisions on disputes
- Restrict accounts for abuse
- Update dispute rules as needed
6. Abuse Prevention
False claims, repeated disputes, or manipulation may result in account restrictions.
Last Updated: January 2026